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Customer Service Coordinator (Bilingual Spanish or Greek preferred) - Affordable Housing

- 10043

- US-NY-Astoria

- Onsite Resident Services / Customer Service / Security

- Marine Terrace Apts


Responsibilities

 

Related is seeking a Customer Service Coordinator for our affordable housing community, Marine Terrace, totaling 489 units, in Astoria, Queens, NY.

 

The Customer Service Coordinator, under the direction of the Community Managers, is directly responsible for the following:

  • Elevate the customer service experience of all residents
  • Use a customer first attitude in dealing with all resident maintenance issues and ensure work orders are completed in a timely manner
  • Treat all residents with the highest level of respect and strive to improve all residents’ quality of life
  • Responsibilities will include “Service Recovery” and investigations to determine how to improve the completion of service requests in the most timely manner
  • Assistant in coordinating and planning resident functions, meetings and get-togethers
  • Take ownership of resident issues and following problems through to a resolution
  • Draft professional and personable communications to residents
  • Adhere to the budget requirements in place
  • Collaborate with security, compliance, maintenance, and all other departments 
  • Responsible for miscellaneous projects or tasks assigned by either the Regional Manager or Community Manager

To watch our "Veterans Housing | Marine Terrace" video, click here: https://vimeo.com/434445391

To watch our "Unparalleled Support" affordable video, click here: https://vimeo.com/434453619

 

Benefits:

  • Comprehensive Medical, Dental, Vision, Life, Disability & Flexible Spending Accounts
  • Paid Time Off & holidays
  • Matching 401(K) 
  • Tuition reimbursement 
  • Robust modern fertility program
  • Incentive bonus program
  • Commuter benefits 
  • Employee Assistance Program & more!

Qualifications

  • Proven experience in service management, including organizing, problem-solving, and advocating for others
  • Preferred knowledge of Section 504 (Reasonable Accommodation) & Fair Housing Laws
  • A working knowledge of quality control in addition to building maintenance and upkeep 
  • Working knowledge of Microsoft Office
  • Experience using RealPage OneSite is a plus
  • Must have excellent verbal and written communication skills
  • HIGHLY preferred Bilingual Spanish and/or Greek

* May need to be flexible to work a varied schedule

 

#AE1

 

Please note that Related has adopted a COVID-19 vaccination policy to safeguard the health and well-being of our employees. As a condition of employment, Related employees are required to be fully vaccinated for COVID-19, unless a reasonable accommodation is approved or as otherwise required by law.

 

Overview

Related Management Company is the owner and operator of a premier portfolio of assets valued at over Sixty billion. Our operating portfolio consists of a diversified mix of properties including luxury rental buildings, retail and commercial space, luxury condominium residences, affordable, and workforce housing located throughout the United States.

As the owner and developer for the majority of the RMC portfolio, we have ensured that our buildings are the best assets in their respective submarkets. We provide a diligently maintained property management platform with dedicated professionals who consistently exceeds our residents’ and commercial tenants’ expectations.  Our dedication to providing the highest and most personalized level of service is one of the hallmarks of the company and a key differentiator in the market. For more please visit www.Related.com.

Related is an Equal Opportunity Employer

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