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City Climb Guide (Part Time)

- 10298

- US-NY-New York

- Onsite Resident Services / Customer Service / Security

- 30 Hudson Yards


Responsibilities

Hudson Yards is currently seeking part time City Climb Guides who ensure customer safety and satisfaction while guests navigate the climb experience.  City Climb is the highest outdoor ascent in the world!  Guests will have an opportunity to experience an aerial adventure course on top of one of NYC’s tallest skyscraper. Reporting directly to the Assistant Managers, City Climb Guides will also be responsible for guest registration, supplying equipment, education, and adherence to proper safety protocol.

  • Communicates with guests to process registration and prepare for the excursion
  • Educates guests on the climb course experience, proper technique and use of equipment, and safety guidelines
  • Outfits participants with correct outerwear, safety equipment, makes adjustments, and properly attaches harness and trolley to climb track
  • Inspects all safety equipment to ensure proper function
  • Ability to assess and assist in possible emergency situations and help anxious participants
  • Ensures the daily operation adheres to operating procedure guidelines
  • Provides outstanding customer service while adhering to all safety procedures
  • Ensures attraction adheres to the highest standards of safety, cleanliness, presentation, and service
  • Must successfully complete annual climb course training that covers operating procedures and technical competencies
  • Assists in other duties as assigned

Qualifications

  • 2+ years experience demonstrating strong customer service
  • Must be comfortable being at heights of 1,000 feet or more on a skyscraper in all weather conditions for extended periods of time
  • Must be comfortable speaking to strangers and conveying crucial safety protocols.
  • Ability to multi-task and prioritize a variety of tasks with minimal direction
  • Proven teamwork skills
  • Enthusiastic and energetic
  • Comfortable working in varying weather conditions
  • Ability to lift up to 50 lbs.
  • Able to sit and/or stand for long periods of time and climb multiple flights of stairs multiple times daily
  • Ability to bend, twist, and stretch
  • Capable of fully extending arms overhead
  • Dexterity to pinch/squeeze with force

 

Please note that Related has adopted a COVID-19 vaccination policy to safeguard the health and well-being of our employees. As a condition of employment, Related employees are required to be fully vaccinated for COVID-19, unless a reasonable accommodation is approved or as otherwise required by law.

Overview

Hudson Yards has become the cultural center of Manhattan’s New West Side. A template for the future of cities, this new neighborhood has not only changed the way New York looks to the world, but the way the world sees New York.  Be part of one of a kind experiences at New York’s newest neighborhood by joining our Hudson Yards Experiences team. 

                          

Vessel is a new kind of public landmark. Engaging and interactive, the centerpiece of the Hudson Yards Public Square and Gardens is meant to be climbed and explored with others.

 

Edge is the highest man-made outdoor viewing area in the western hemisphere, Edge offers a sky high view of New York from a hundred stories up.

 

City Climb is the highest outdoor ascent in the world!  Guests will have an opportunity to experience an aerial adventure course on top of one of NYC’s tallest skyscraper.

 

Related is an Equal Opportunity Employer

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