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Assistant General Manager

- 5450

- US-CA-San Francisco

- Property Management

- 1601 Mariposa


Related Companies is the most prominent privately-owned real estate firm in the United States.  Formed over 40 years ago, Related is a fully-integrated, highly diversified industry leader with experience in virtually every aspect of development, acquisitions, management, finance, marketing and sales. Headquartered in New York City, Related has offices and major developments in Boston, Chicago, Los Angeles, San Francisco, South Florida, Washington, D.C., Abu Dhabi, London and Shanghai and boasts a team of over 3,000 professionals. The Company’s existing portfolio of real estate assets, valued at over $30 billion, is made up of best-in-class developments in premier high-barrier-to-entry markets across all asset classes.


Related has dramatically redefined the concept of metropolitan luxury living by introducing extraordinary residential rental properties in Boston, Chicago, Los Angeles, San Francisco, Washington D.C. and New York City. With each new building, Related has been hailed for setting new standards of excellence in the luxury rental marketplace.  To ensure that every resident in every Related building enjoys the very finest services, unparalleled amenities, and a luxury lifestyle without compromise, Related Companies takes great pride in managing every building it owns. Related owns and manages 261 Hudson, 456 Washington, Abington House, The Caledonia, The Easton, The Lyric, MiMA, One Carnegie Hill, One Union Square South, Riverwalk Crossing, Riverwalk Point, The Sierra, The Strathmore, The Tate, Tribeca Green, Tribeca Park, Tribeca Tower, The Westminster and The Westport in New York City (and manages 1214 Fifth Avenue and 89 Murray also in New York City). It also owns 500 Lake Shore Drive and Landmark West Loop in Chicago, The Emerson in Los Angeles, The Paramount in San Francisco, One Hill South in Washington, D.C and One Back Bay in Boston as well as managing The Arlington in Boston. For more information about Related Companies please visit



Building Information: Mariposa

Located in the heart of Potrero Hill and overlooking Jackson Park, 1601 Mariposa will be a LEED Silver-certified, mixed-use development offering studio to three-bedroom apartments and townhomes with a beautifully landscaped paseo connecting Mariposa Street to 18th Street.  Developed by Related California and designed by David Baker + Partners and BAR Architects, 1601 Mariposa will feature three residential buildings that will include an attended lobby, state-of-the-art fitness center, resident sky lounge, co-working space, outdoor courtyards and gardens, and a rooftop deck with panoramic views of the San Franciso skyline.  The development will further enhance the neighborhood's vibrant 18th Street retail corridor with the addition of 10,000 square feet of neighborhood-serving shops and restaurants.  Construction and retail leasing efforts are underway with completion slated for 2019.



To learn more about this building visit


 Location: San Francisco, CA


Role Summary:

Are you seeking an organization that provides phenomenal growth opportunity for those few who embody an entrepreneur spirit? Do you thrive in a fast-paced environment? We have an amazing career opportunity  as an Assistant General Manager at our newest lease up property,Mariposa.


The Assistant General Manager is more specifically responsible for assisting the General Manager in maintaining all aspects of property operations, monitoring and leading the sales process, assist in the training, motivation and development of the concierges and maintenance teams. You will be the key contact person for all resident requests providing unparalleled customer service at all times. You will also be involved in the financial aspects of the operations and capital projects. The expectation is that, over time, under the tutelage of a General Manager, the AGM will be prepared for and eligible to be considered for a GM position. 


This is an excellent opportunity to join an industry leader and grow with us in an environment that is both challenging and rewarding. We are looking for someone who is inquisitive, energetic, hard-working, highly motivated and committed to providing superior resident service. Most importantly, we are looking for a dynamic person who will add the strength of their unique industry experience and personality to an already wonderful team of committed employees. 


Core Responsibilities:


 Admin support:

  • Provide general administrative duties, including but not limited to, all correspondence (phone, email, mail), filing systems, word processing and technical/equipment support.
  • Oversight of day-to-day operations of the office.
  • Coordinate and maintain office amenities and supplies.
  • Maintain office operations including supplies ordering, coordination and maintenance for efficiency and pricing.
  • Create and maintain appropriate systems and best practices for tracking office supply inventory, third-party vendors and services.
  • Office Policies and Maintenance
  • Responsible for creating and overseeing internal processes and working with managers to ensure these are followed.
  • Establish best practices and systems for office operations, policy and procedures
  • Engage third-party vendors and suppliers for appropriate services and office product

Building operations

  • Makes introductory calls to all future residents and assisting with all aspects of move ins for new residents to assure quality control and confirm satisfaction with service that was provided. Includes follow up and acclimating new residents to building, services and amenities.
  • Assists in the development and implementation of resident relation activities and events to enhance the residents’ appreciation of the building as a home. 
  • Provides administrative support with the resident web site, resident website access and letters, monthly mailings and other special projects as assigned by supervisory staff. 
  • Ensure efficient and courteous response to all resident requests, inquiries, concerns, etc.  including follow up.
  • Provides resolution to resident problems and on-going resident relations. 
  • In partnership with the building team members, serves as a liaison to the residents to foster good landlord/resident relationships. 
  • Handles all resident complaints expeditiously, diplomatically and professionally. 
  • Maintains accurate, efficient files for all site administration, including: lease files, operational procedure files, work-order files, etc. 
  • Prepares and processes appropriate written communications, i.e., memos, letters, insurance incident reports, etc. 
  • Collects and posts all resident rent payments. Manages accounts receivable. 
  • Coordinate the filing of legal proceedings in accordance with local ordinances. 
  • Special projects as assigned. 

Benefits and features:

  • Incentive bonus program
  • Training and development programs
  • Benefits including: Medical, Dental, Life & Disability, Paid Time Off, 401(K), Flexible Spending Accounts
  • Employee Recognition & Wellness Programs


  • Minimum of 3 years of operations experience or upscale customer service experience- preferably in a position(s) that incorporate both. 
  • administrative/office management experience required with strong data/file management
  • Management Experience in Property Management or Hospitality highly desirable. 
  • LIHTC or similar program experience or training preferred; candidate must be able to obtain professional certification by way of company sponsored training course within first 3 months.
  • Ability to read financial state profit and loss statements, variance reports and budgets.
  • Leasing experience desirable. 
  • High level of flexibility required. 
  • Excellent verbal and written communication skills. 
  • Superb analytical skills
  • Must be highly organized
  • Available to work a flexible schedule, including weekends as required. 
  • Bachelor’s degree from four-year College or University; or equivalent combination of education and experience. 
  • Yardi experience, preferred.
  • Position will require some overtime including possible evenings and weekends during lease up. Hours will be mostly set but there is a reasonable expectation of flexibility of schedule



  • Ability to work a flexible schedule; any day of the week, including being “on-call".
  • Ability to write and communicate professionally in English.
  • Ability to apply critical thinking and sound decision-making.
  • Ability to resolve residents’ concerns while maintaining a friendly and professional demeanor.
  • Ability to demonstrate project management skills to ensure tasks are completed on schedule.
  • Ability to communicate professionally and adapt interpersonal skills to a variety of audiences.
  • Ability to demonstrate teamwork by assisting co-workers and direct reports.
  • Ability to provide coaching to direct reports to develop their knowledge and skill-set.
  • Ability to effectively convey ideas and influence the opinions of others.
  • Ability to demonstrate computer literacy using Microsoft Office software.





Related is an Equal Opportunity Employer

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