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Assistant Manager of Operations, Hudson Yards Experiences

- 5827

- US-NY-New York

- Development

- 20 Hudson Yards


Overview of Department/Company:
Hudson Yards has become the cultural center of Manhattan’s New West Side. A template for the future of cities, this new neighborhood has not only changed the way New York looks to the world, but the way the world sees New York. Be a part in shaping one of a kind experiences at New York’s newest neighborhood by joining our team at Vessel, Snark Park and edge. We are looking for individuals passionate about unforgettable experiences in the world of thrill and design.


• Vessel is a new kind of public landmark. Engaging and interactive, the centerpiece of the Public Square and Gardens is meant to be climbed and explored with others.


• edge is the highest man-made outdoor viewing area in the western hemisphere, edge offers a sky high view of New York from a hundred stories up.


• Snark Park is a multi-faceted exhibition space that will house a series of immersive art installations that play with material, texture and the reduction of color, all created by the design studio Snarkitecture. An ecosystem of tailored design, Snark Park offers a unique retail experience with exclusive merchandise designed by Snarkitecture and food in collaboration with KITH Treats. We offer flexible work schedules, competitive compensation and benefits, opportunities for growth and development and the ability to create entertainment experiences that move and engage people to see New York in a whole new way.


Your role within the company:

Hudson Yards is currently seeking an Assistant Manager of Operations who will be responsible for the developing, launching, and managing frontline operations for Hudson Yards Experiences. The Assistant Manager will lead the frontline team, manage the daily operations of the ticketing platform, and help achieve the customer service goals of Hudson Yards Experiences. The Operations Supervisor will be part of the core team that is responsible for the guest experience and will lead a fully cross-trained team in all Hudson Yards Experiences’ operational areas of admissions, front of house, and customer service. Reporting directly to the Manager of Operations, the Assistant Manager will have experience leading large frontline teams, using ticketing systems, front-of-house operations, and customer service in an attraction or performing arts environment. They have leadership experience, a demonstrated enthusiasm for Related, Hudson Yards’ mission to continually create best-in-class products, deliver a renowned customer service experience and can work collaboratively with colleagues across a quickly growing organization. 

Daily responsibilities:

  • Partners with Operations Manager and Vice President to drive employee talent attraction and retention efforts to drive maximum employee engagement
  • Assists Operations Manager with hiring and recruiting of employees
  • Assists Operations Manager with on-the-job training to new employees
  • Assesses the effectiveness of the team, and provides the appropriate level of coaching performance feedback
  • Ensures desired experience is being fostered through individual and team customer interactions
  • Fosters customer centric culture by recognizing and rewarding team
  • Serves as manager on duty
  • Creates an outstanding experience bringing Hudson Yards to life through experiential attractions
  • Has a passion for delivering exceptional service everyday and inspires by example
  • Creates an inspiring working environment through effective leadership, collaboration and coordination
  • Responsible for opening and closing procedures
  • Completes projects as assigned by Operations Manager, VP and GM 



  • Five or more years of ticketing and/or customer service experience in a supervisory role
  • Expertise in customer service
  • Experience using a ticketing system
  • Friendly, welcoming, and warm demeanor towards colleagues and guests
  • Strong leadership skills
  • Exemplary verbal and written communication skills
  • Resilient and able to handle high-pressure situations without burning out
  • Ability to stand and climb stairs for the duration of the shift and lift up to 50 lbs.
  • Able to work a variable schedule including nights, weekends, and holidays


  • Experience working in customer service in a large 1m + visitor attraction.
  • Experience with Gateway Galaxy ticketing system.

Benefits and features

  • Incentive bonus program
  • Training and development programs
  • Benefits including: Medical, Dental, Life & Disability, Paid Time Off, 401(K), Flexible Spending Accounts Employee Recognition & Wellness Programs 


Related is an Equal Opportunity Employer

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