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Assistant Community Manager

- 6895

- US-TX-Austin

- Property Management

- Pleasant Hill Preservatio


Responsibilities

Your role within the company:

The Assistant Community Manager(AMC) is responsible for the administration of a 100 unit affordable residential community in Austin.  Reporting directly to the Community Manager, the ACM is responsible for various administrative functions to ensure the onsite office runs as efficiently as possible. It is the responsibility of the ACM to carry out all duties in full compliance with Fair Housing and Equal Opportunity regulations as well as with RMC’s Fair Housing personnel policy and in compliance with Equal Employment Opportunity regulation and RMC’s EEO policy.

 

Core responsibilities

  • Maintain high levels of resident satisfaction by anticipating resident needs and foster a positive, active, and collaborative relationship with all associated parties
  • Assist in ensuring that the vacant apartments are in perfect, move-in condition. Maintain the safety and security of the property when on grounds, pick up litter and report any service needs to maintenance staff
  • Complete annual and interim re-certifications for all residents in accordance with company and Section 8/Tax Credit guidelines
  • Assist the Community Manger in effectively maintaining the property within budgeted parameters and stay in compliance with applicable regulations including: Section 42, HUD 4350, the property specific LURA and any other state and federal regulations governing the project
  • Complete annual and interim re-certifications for all residents in accordance with company and Section 8/Tax Credit guidelines
  • Coordinate and show the property to prospective new residents; complete move-ins and move-outs
  • Thoroughly review all lease applications, assist with application verification and notify prospective resident of results. Complete all lease paperwork, including related addendums
  • Maintain awareness of local market conditions and trends. Contribute ideas to Community Manager for marketing the property and improving resident satisfaction
  • Collection of rents and preparation of receipts
  • Maintain accurate resident records. Update on a daily basis all rents, deposits and application fees received by residents. Issue appropriate notices when necessary (i.e. late payment, eviction notices, returned checks)
  • Accept service requests from residents and route to maintenance for prompt processing and conduct follow-ups
  • Receive, log and properly code all invoices and review with Community Manager for approval
  • Responsible for the efficient and timely reporting, maintenance and submission of all administrative forms including notices to vacate, vacancy reports, activity reports, etc. and provide the information to the Community Manager
  • Consistently use successful techniques and company directives to screen, hire, orient and train new personnel
  • All other duties assigned by the Community Manager

 

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand, walk, and sit. The employee must occasionally lift and/or move up to 10 pounds.

 

Benefits and Features:

  • Incentive bonus program
  • Training and development programs
  • Benefits including: Medical, Dental, Life & Disability, Paid Time Off, 401(K), Flexible Spending Accounts
  • Employee Recognition & Wellness Programs

Qualifications

  • One to three years of experience Affordable Housing experience strongly preferred
  • Strong knowledge of HUD policies as well as Project Based Section 8 rules and regulations for Project-Based Affordable Housing and Tax Credit
  • Excellent customer service skills and the ability to develop a rapport with the residents and HUD administrator/State Monitoring Agency
  • Handle resident concerns and requests on timely basis to ensure resident satisfaction with management
  • Strong communication (written and verbal) and interpersonal skills (including excellent telephone skills)
  • Position requires extensive administrative skills and attention to detail; ability to organize and prioritize work
  • Ability and commitment to learn new material quickly and further develop skills
  • Self-starter with the ability to work both independently and within a team
  • Experience with MS-Office (solid knowledge of Word, Excel, and Outlook)
  • Experience with OneSite program (or similar software program) or ability to quickly learn new software programs.
  • Ability to perform accounting functions (Accounts Payable/Receivable) complete with comprehensive understanding of credits/debits/re-classes and accruals.
  • Ability to work on several projects at once while continuing to perform day-to-day activities

#CB CB2

#APJR4

 

Related is an Equal Opportunity Employer

Overview

Related Affordable is the division of Related Companies that develops, acquires and preserves affordable housing throughout the nation. Affordable housing laid the foundation of Related Companies, and its broad portfolio of award-winning affordable and mixed-income developments demonstrate the company’s continuing ability to create affordable housing opportunities in a variety of geographically, economically and socially diverse neighborhoods. Related owns and operates a portfolio of more than 60,000 affordable and workforce housing units.


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