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Lead Ambassador, Hudson Yards

- 7654

- US-NY-New York

- Customer Experience

- 30 Hudson Yards


Hudson Yards is currently seeking a Lead Ambassador who will be responsible for leading frontline operations. Reporting directly to the Assistant Manager of Operations, the Lead Ambassador will coordinate the frontline team in the execution of daily operations, monitor the daily operations of the ticketing platform, and help achieve the customer service goals of Hudson Yards Experiences. The Lead Ambassador will be part of the core team that is responsible for the guest experience and will lead a fully cross-trained team in all Hudson Yards Experiences’ operational areas of admissions, front of house, and customer service.


The ideal candidate has experience leading large frontline teams, using ticketing systems, front-of-house operations, and customer service in an attraction or performing arts environment. They have leadership experience, a demonstrated enthusiasm for Related, Hudson Yards’ mission to continually create best-in-class products, deliver a renowned customer service experience and can work collaboratively with colleagues across a quickly growing organization.



  • Responsible for opening and closing procedures as well the effective execution of standard operating procedures throughout the day
  • Serves as on-duty point-person for employees, supervisors, managers, and external partners on the operational status of each experience
  • Assists with on-the-job training of employees
  • Ensures desired experience is being fostered through individual and team customer interactions
  • Creates an outstanding experience bringing Hudson Yards to life through experiential attractions
  • Has a passion for delivering exceptional service every day and inspires by example
  • Creates an inspiring working environment through effective leadership, collaboration and coordination
  • Completes projects as assigned by Managerial and Executive teams


  • One year of ticketing and/or customer service experience, former supervisory experience a plus but not required
  • Expertise in customer service
  • Experience using a ticketing system
  • Friendly, welcoming, and warm demeanor towards colleagues and guests
  • Strong leadership skills
  • Exemplary verbal and written communication skills
  • Resilient and able to handle high-pressure situations without burning out
  • Ability to stand and climb stairs for the duration of the shift and lift up to 50 lbs
  • Able to work a variable schedule including nights, weekends, and holidays
  • Able to work outdoors in all weather conditions
  • Able to work a variable schedule including nights, weekends, and holidays


Benefits and Features

  • Training and development programs
  • Employee Recognition & Wellness Programs




Overview of Department/Company:

Hudson Yards has become the cultural center of Manhattan’s New West Side. A template for the future of cities, this new neighborhood has not only changed the way New York looks to the world, but the way the world sees New York.  Be a part in shaping one of a kind experiences at New York’s newest neighborhood by joining our team at Vessel and Edge.  We are looking for individuals passionate about unforgettable experiences in the world of thrill and design.

  • Vessel is a new kind of public landmark. Engaging and interactive, the centerpiece of the Public Square and Gardens is meant to be climbed and explored with others.
  • Edge is the highest man-made outdoor viewing area in the western hemisphere, Edge offers a sky high view of New York from a hundred stories up.

We offer flexible work schedules, competitive compensation and benefits, opportunities for growth and development and the ability to create entertainment experiences that move and engage people to see New York in a whole new way.


Related is an Equal Opportunity Employer

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